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Terms & Conditions

Last Updated: March 2026

1. Introduction

Welcome to the Victoria VYNN Middle East website. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

Victoria VYNN Middle East is operated by its authorized distributor in the region and specializes in professional nail products intended for professional use.

2. Eligibility

By placing an order on our website, you confirm that:

  • You are at least 18 years old.
  • You are legally capable of entering into binding contracts.
  • The information you provide during checkout is accurate and complete.

3. Products and Professional Use

Victoria VYNN products are professional cosmetic products designed primarily for trained nail technicians.

While products may be purchased by individuals, the company is not responsible for improper usage, misuse, or lack of professional training.

Product colors and packaging displayed on the website may vary slightly due to screen settings or manufacturing updates.

4. Pricing

All prices displayed on the website are listed in the applicable regional currency and may include or exclude VAT depending on the country of delivery.

Victoria VYNN Middle East reserves the right to:

  • Change prices at any time without prior notice
  • Correct pricing errors
  • Cancel orders resulting from incorrect pricing

Prices displayed at checkout are the final prices charged for the order, excluding shipping fees unless otherwise stated.

5. Orders

Once an order is placed:

  • You will receive an order confirmation email.
  • Orders are subject to product availability.
  • Victoria VYNN Middle East reserves the right to cancel or refuse any order at its discretion.

Reasons for cancellation may include:

  • Suspected fraud
  • Payment authorization failure
  • Product unavailability
  • Pricing errors

6. Payment

We accept secure payments through approved payment gateways including but not limited to:

  • Credit Cards
  • Online payment providers
  • Other regional payment methods

All transactions are processed through secure encrypted payment systems.

Victoria VYNN Middle East does not store your payment card information.

7. Shipping

We ship orders across selected countries within the Middle East.

Shipping times are estimates and may vary depending on:

  • Destination country
  • Customs clearance
  • Courier delays
  • Public holidays

Customers are responsible for any customs duties, taxes, or import regulations that may apply in their country.

Victoria VYNN Middle East is not responsible for delays caused by customs authorities.

8. Intellectual Property

All content on this website including:

  • Logos
  • Product images
  • Videos
  • Text
  • Brand names

are the intellectual property of Victoria VYNN or its authorized distributors and may not be reproduced, copied, or used without prior written consent.

9. Limitation of Liability

Victoria VYNN Middle East shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use or misuse of products
  • Website interruptions
  • Delayed shipments
  • Third-party courier services

Our liability shall not exceed the amount paid for the purchased product.

10. Privacy

Your personal information is handled according to our Privacy Policy and is used only for order processing, customer support, and marketing communications where consent is provided.

11. Governing Law

These Terms & Conditions shall be governed by the laws applicable in the operating jurisdiction of Victoria VYNN Middle East.

Any disputes arising from these terms shall be resolved through the appropriate courts in the applicable jurisdiction.

Refund & Return Policy

Last Updated: March 2026

Victoria VYNN Middle East strives to provide high-quality professional products. Due to the nature of cosmetic products, returns are limited and subject to the following conditions.

1. Return Eligibility

Products may be eligible for return only if:

  • The item is damaged upon delivery
  • The wrong product was shipped
  • The product has a manufacturing defect

Return requests must be submitted within 48 hours of receiving the order.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened cosmetic products
  • Used nail products
  • Items without original packaging
  • Clearance or promotional items

3. Return Procedure

To request a return, customers must:

  1. Contact our customer support team.
  2. Provide:
    • Order number
    • Description of the issue
    • Clear photos of the product and packaging

Once the request is reviewed and approved, return instructions will be provided.

4. Refunds

If a return is approved:

  • Refunds will be issued to the original payment method
  • Processing may take 5–10 business days depending on the payment provider.

Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

If a product arrives damaged or defective, we may offer:

  • Replacement of the same product
  • Store credit
  • Refund (depending on availability)

6. Shipping Damage

If the package arrives visibly damaged, customers are encouraged to:

  • Take photos immediately
  • Report the issue within 48 hours

Failure to report within this timeframe may result in the claim being denied.

7. Contact Information

For returns, refunds, or assistance, please contact:

Customer Support
Victoria VYNN Middle East
Email: sales@victoriavynn.me
Website: www.victoriavynn.me