Return & Refund Policy
Victoria VYNN Middle East
At Victoria VYNN Middle East, we are committed to delivering professional-quality products and ensuring customer satisfaction. Please read this policy carefully before placing an order.
1) Return Eligibility
You may request a return only if all conditions below are met:
- Request is submitted within 7 days of delivery
- Item is unused, unopened, and sealed in its original packaging
- Item is in resalable condition
- Proof of purchase is provided (order number / invoice)
Due to hygiene and safety standards, we cannot accept returns for products that have been opened or used.
2) Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for:
- Any opened gel polish, base, top, liquid, or nail prep products
- Used tools, brushes, files, or accessories
- Electrical devices once opened (lamps, drills, equipment)
- Clearance / promotional items
- Gift cards
3) Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Send clear photos of:
- the product
- the outer shipping box
- the label / invoice (if available)
Do not discard the item until our team confirms the next steps.
Once verified, we will arrange a replacement or refund.
4) How to Request a Return
To start a return, contact our support team and include:
- Order number
- Item name(s)
- Reason for return
- Photos (if damaged/incorrect)
Returns sent without approval may be rejected.
5) Return Shipping
- Return shipping costs are paid by the customer, unless the return is due to our mistake (wrong/defective item).
- We recommend using a trackable courier.
- We are not responsible for returns lost in transit.
6) Refunds
After we receive and inspect the returned item:
- If approved, refunds are processed within 7–14 business days
- Refunds are issued to the original payment method
- Shipping fees are non-refundable unless the issue was our error
7) Exchanges
Exchanges are subject to availability.
If the replacement item is unavailable, a refund will be issued.
8) Professional Use & Color Disclaimer
Victoria VYNN products are intended for professional use.
Product colors may appear slightly different depending on screen settings and lighting—this is not considered a defect.
9) Contact Us
For return requests or support:
Email: sales@victoriavynnme.me
WhatsApp: +961 3 883289
Business Hours: Monday–Friday | 9:00 AM – 6:00 PM