{"id":23679,"date":"2026-02-18T14:35:15","date_gmt":"2026-02-18T14:35:15","guid":{"rendered":"https:\/\/victoriavynn.me\/?page_id=23679"},"modified":"2026-02-18T14:35:17","modified_gmt":"2026-02-18T14:35:17","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/victoriavynn.me\/index.php\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Return &amp; Refund Policy<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Victoria VYNN Middle East<\/h3>\n\n\n\n<p>At <strong>Victoria VYNN Middle East<\/strong>, we are committed to delivering professional-quality products and ensuring customer satisfaction. Please read this policy carefully before placing an order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1) Return Eligibility<\/h3>\n\n\n\n<p>You may request a return only if <strong>all<\/strong> conditions below are met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request is submitted within <strong>7 days<\/strong> of delivery<\/li>\n\n\n\n<li>Item is <strong>unused, unopened, and sealed<\/strong> in its original packaging<\/li>\n\n\n\n<li>Item is in <strong>resalable condition<\/strong><\/li>\n\n\n\n<li>Proof of purchase is provided (order number \/ invoice)<\/li>\n<\/ul>\n\n\n\n<p>Due to hygiene and safety standards, we cannot accept returns for products that have been opened or used.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2) Non-Returnable Items<\/h3>\n\n\n\n<p>For hygiene and safety reasons, we do <strong>not<\/strong> accept returns or exchanges for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any <strong>opened<\/strong> gel polish, base, top, liquid, or nail prep products<\/li>\n\n\n\n<li><strong>Used<\/strong> tools, brushes, files, or accessories<\/li>\n\n\n\n<li>Electrical devices once opened (lamps, drills, equipment)<\/li>\n\n\n\n<li>Clearance \/ promotional items<\/li>\n\n\n\n<li>Gift cards<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3) Damaged, Defective, or Incorrect Items<\/h3>\n\n\n\n<p>If your order arrives damaged, defective, or incorrect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us within <strong>48 hours<\/strong> of delivery<\/li>\n\n\n\n<li>Send clear photos of:\n<ul class=\"wp-block-list\">\n<li>the product<\/li>\n\n\n\n<li>the outer shipping box<\/li>\n\n\n\n<li>the label \/ invoice (if available)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Do not discard the item until our team confirms the next steps.<br>Once verified, we will arrange a replacement or refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4) How to Request a Return<\/h3>\n\n\n\n<p>To start a return, contact our support team and include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Item name(s)<\/li>\n\n\n\n<li>Reason for return<\/li>\n\n\n\n<li>Photos (if damaged\/incorrect)<\/li>\n<\/ul>\n\n\n\n<p>Returns sent without approval may be rejected.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5) Return Shipping<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return shipping costs are <strong>paid by the customer<\/strong>, unless the return is due to our mistake (wrong\/defective item).<\/li>\n\n\n\n<li>We recommend using a <strong>trackable courier<\/strong>.<\/li>\n\n\n\n<li>We are not responsible for returns lost in transit.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6) Refunds<\/h3>\n\n\n\n<p>After we receive and inspect the returned item:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If approved, refunds are processed within <strong>7\u201314 business days<\/strong><\/li>\n\n\n\n<li>Refunds are issued to the <strong>original payment method<\/strong><\/li>\n\n\n\n<li>Shipping fees are <strong>non-refundable<\/strong> unless the issue was our error<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7) Exchanges<\/h3>\n\n\n\n<p>Exchanges are subject to availability.<br>If the replacement item is unavailable, a refund will be issued.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8) Professional Use &amp; Color Disclaimer<\/h3>\n\n\n\n<p>Victoria VYNN products are intended for <strong>professional use<\/strong>.<br>Product colors may appear slightly different depending on screen settings and lighting\u2014this is not considered a defect.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9) Contact Us<\/h3>\n\n\n\n<p>For return requests or support:<\/p>\n\n\n\n<p><strong>Email:<\/strong> <a>sales@victoriavynnme.<\/a>me<br><strong>WhatsApp:<\/strong> +961 3 883289<br><strong>Business Hours:<\/strong> Monday\u2013Friday | 9:00 AM \u2013 6:00 PM <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Victoria VYNN Middle East At Victoria VYNN Middle East, we are committed to delivering professional-quality products and ensuring customer satisfaction. Please read this policy carefully before placing an order. 1) Return Eligibility You may request a return only if all conditions below are met: Due to hygiene and safety standards, we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23679","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/victoriavynn.me\/index.php\/wp-json\/wp\/v2\/pages\/23679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/victoriavynn.me\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/victoriavynn.me\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/victoriavynn.me\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/victoriavynn.me\/index.php\/wp-json\/wp\/v2\/comments?post=23679"}],"version-history":[{"count":1,"href":"https:\/\/victoriavynn.me\/index.php\/wp-json\/wp\/v2\/pages\/23679\/revisions"}],"predecessor-version":[{"id":23680,"href":"https:\/\/victoriavynn.me\/index.php\/wp-json\/wp\/v2\/pages\/23679\/revisions\/23680"}],"wp:attachment":[{"href":"https:\/\/victoriavynn.me\/index.php\/wp-json\/wp\/v2\/media?parent=23679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}